To request a membership cancellation, you must complete this form at least 30 days prior to your next billing cycle. Once the form is submitted, a membership specialist will follow up with you shortly to process your request and address any questions you might have. Refunds will not be made to the card on file or method of purchase, a credit to your Down Under account will be applied.

Yogi Pass is a 3 month minimum commitment with the ability to pause for 1-3 months. Yogi Pass 365 and Founding Memberships do not allow pausing: see Contract.

Payment for wellness appointments will be processed upon booking using the agreed upon payment method. Cancellation must be made at least 24 hours prior to the appointment to receive an account credit. Account credit does not expire and can be used towards any future purchase with Down Under and/or the Boston Ayurveda School. Refunds will not be made to the card on file or method of purchase. Cancellations within 24 hours of the appointment will result in no refund to either the account or card on file.

For more information, review our policies here

Mindbody app

• Go to the Profile screen and tap the Schedule tab. Select the Cancel button for the reservation you want to cancel, then tap Cancel Booking in the confirmation message.

Mindbody on our website

• In the top navigation bar click 'Login | Register' and log in to your account. Click the Schedule tab. Select the class/appointment you want to cancel and it will be removed from your schedule.

LATE CLASS ATTENDANCE POLICY
We allow late arrivals up to 15 minutes AFTER the start of class. Students who arrive after the 15 minute grace period will be asked to join another class to prevent potential injury (Ahimsa: non-violence) and reduce disruption to others (Asteya: non-stealing).

WAITLIST POLICY
There are a certain number of classes we offer that may have a waitlist. At the start of class, if you are signed up and not in attendance by the time class starts, your spot will be given to the next person on the Waitlist. To reduce the number of disruptions in a large class, we forego our Late Attendance Policy and allow members on the Waitlist to take available spots in class. We cannot guarantee you a spot in class if there is a Waitlist in effect.

LATE CANCELLATION/NO SHOW POLICY & FEE
We kindly ask that if you need to cancel your in-studio reservation that you please do so at least 4 hours in advance of the class time so we can release your spot for others to sign up. This allows us time to reach out to waitlisted students who are hoping to join class. If you don’t have access to Mindbody, call and speak to a manager to cancel (email/voicemail cancellations accepted).

If you no-show or cancel with less than 4 hours, a late cancellation fee of $15 is applied to Monthly Members and Newcomer Pass holders and all drop-in purchases or 10 Pass holders will have the visit deducted from their pricing option.